Shipping policy

When will my package ship?

Orders are usually processed and shipped within 10 business days from the time the order is placed. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday.

Keep in mind that orders are processed in the order in which they are received. All orders are shipped from our location in USA via USPS. Rich Honney ships to all 50 U.S. states and follows the standard methods available by USPS.

Rich Honney cannot guarantee same day expedited shipping when an order is placed on hold for review.

My order is still saying pre-shipment, what does that mean?

When our staff creates a label to ship your package, you’ll receive a notification that your order has shipped. It can take anywhere from 24-48 hours to show tracking updates. Once a label is created USPS is notified and a carrier is sent to pick up all packages. In most cases they pick up the same day. However, depending on their workload, it can take them 24-48 hours to pick up. Once your package is picked up, your tracking will update with an estimated delivery date.

My address is wrong on my confirmation.

If your address is wrong, please email us and we will update it. For fraud prevention we cannot change your entire shipping address. However, we will update minor errors (your zip code, apartment number, house number and etc).

Invalid Address.

 

 

If you make a mistake on address or somehow miss the package and it is returned to sender we will refund you for the product minus a $5 service fee. Please be careful when typing address we would hate for you to repay for shipping. You do not receive a refund on your initial shipping payment because this was paid to USPS and if your product was sent out/ scanned in a facility they will not refund the postal fee.  

 

 

International Packages

 

 

If you are making an international order, please note we use USPS! Once a package leaves Atlanta GA to go to your country the US postal site stops tracking it. You will need to contact the post office or customs in your country with questions concerning your package. Please keep in mind the rules and regulations that your country has for products that are allowed to enter the country. We are not responsible for any items that are held by customs if the country prohibits the items. We are not responsible for additional custom fees we have no control over this.